To help ensure that you get the most out of your contact with us, please read the notes below relevant to the types of advice you are seeking, and prepare as suggested

Debt - we suggest that you first read the Self-help Guide. Then, using the forms on pages 25 and 26 of the Money Advice Pack, make a list of all the people to whom you owe money (your creditors), and the amounts owed to each. If you don't know exact amounts, show approximate figures. If you are working, look out payslips for the last three months or so, and work out average weekly or monthly income from employment. If you are receiving welfare benefits or tax credits, add up the amounts received each week or month.Then, if possible, complete as much as you can of the Budget form included on pages 20 - 24 of the Money Advice Pack. Have the results of your work and your most recent payslips with you, together with all correspondence received from your creditors, HM Revenue & Customs, and the Department for Work and Pensions, including tax credit and benefits award letters.

Benefits - in order that we might check whether you are receiving your full and proper entitlement to benefits, please complete our Welfare Benefits Enquiry Questionnaire, then print it and have it with you, together with any correspondence received from HM Revenue & Customs, and the Department for Work and Pensions, including tax credit and benefits award letters. If you would like to check in advance whether you are receiving all the benefits to which you are entitled, you could use this Benefits Calculator.

Relationships and Family - we suggest that you look at the range of Relationships and Family Self-help Guides we have assembled, as there may be one that will help you. If you have recently separated, or are considering doing so, your entitlement to tax credits and benefits may change, so we suggest you study the preparations suggested for Benefits advice shown above. If you have received any correspondence from a solicitor acting for your partner, please have it with you. If you have experienced, or are in immediate fear of, domestic violence, we will always see you without prior appointment if you visit the Bureau during opening hours.

Employment - we suggest that you look at the range of Employment Self-help Guides we have assembled, as there may be one that will help you. To help us ensure that we give complete and accurate advice about your employment problem, please complete our Employment Problem Questionnaire, then print it and have it with you, together with your written Contract of Employment if you have one and any relevant correspondence received from your employer.

Housing - we suggest that you look at the range of Housing Self-help Guides we have assembled, as there may be one that will help you. To ensure that we give complete and accurate advice about your housing problem, please print a copy of our Housing Problem Questionnaire, complete it and bring it with you to your appointment, together with your Tenancy Agreement and any relevant correspondence received from your landlord if you are renting your home.

Consumer - we suggest that you look at the Consumer Self-help Guide, as it may help you. Please have with you any receipts or guarantees, copies of any credit agreements, and any other paperwork received from the trader concerned.

Legal - we suggest that you look at the Legal Self-help Guide, as it may help you. Please have with you any court documents you have received and copies of all relevant correspondence.

Immigration - we suggest that you look at the Immigration Self-help Guides, as one may help you. Please have with you passports, and visas and work permits if applicable, for each person concerned, and copies of all relevant correspondence including any with the Home Office UK Border Agency.